Privacy Statement
Introduction
We are committed to protecting your privacy and personal informacion. This Privacy Statement explains how we collect, use, and share your personal information when you interact with our website, our tours, and our services (the “Service”).
By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Statement. If you do not consent to the same, please do not access or use the Service.
What personal information do we collect?
We collect the following personal information from you:
- Contact information, such as your name, email address, billing address, and phone number;
- Booking information, such as the dates of your tour and the number of people in your party;
- Usage information, such as the pages you visit on our website and the links you click on;
- Cookie information, such as your IP address and browser type.
Use of Third-Party Payment Processor
We use a third-party payment processor on our website to ensure the security of your credit and debit card information.
Our payment processor is a registered merchant with the Payment Card Industry Security Standards Council (PCI SSC) and complies with the highest level of security in the payments industry. Your credit and debit card information is encrypted using the latest security technologies.
Our payment processor is also certified by VTEX and Ecwind. These certifications demonstrate that our payment processor meets the highest standards of data security and privacy protection.
We understand that the security of your financial information is important to you, and we are committed to protecting it. That is why we use a third-party payment processor with strong security and encryption measures in place.
We hope this information gives you peace of mind knowing that your financial information is safe and secure when you shop on our website.
How do we use your personal information?
We use your personal information to:
- Process your bookings and provide you with the tours and services you have requested;
- Communicate with you about your bookings and our services;
- Improve our website and our services;
- Target our marketing efforts;
- Comply with our legal obligations.
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
Who do we share your personal information with?
We may share your personal information with the following third parties:
- Our service providers, who help us to provide our tours and services, such as hotels, transportation companies, and tour guides;
- Our marketing partners, who help us to market our tours and services to you;
- Law enforcement agencies, if required by law.
How do we protect your personal information?
We take precautions to protect your personal information. We use secure servers to store your personal information, and we encrypt sensitive information. We also have procedures in place to deal with any suspected data breaches.
How long do we keep your personal information?
We will retain your personal information with us for 30 days after users termine their account or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Statement. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Your rights
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@acutustravel.com. We will respond to your request in accordance with applicable law.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
How to contact us
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Acutus Travel Management, La Fortuna de San Carlos, Sinaí, email: info@acutustravel.com or call +506 7231 1675. We will address your concerns in accordance with applicable law.
Changes to this Privacy Statement
We may modify this Privacy Statement at any time without any prior notice to you and will post the revised Privacy Statement on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Statement. We therefore recommend that you periodically review this page.
Effective date
This Privacy Statement is effective on Thursday, 21 September, 2023
